Contact Us

The best and fastest way to order any of our services is through our website. You can also contact us, by phone, email or our social media channels, if you prefer to place your order through one of our representatives.

Yes, your new services will begin the following month. It’s free to change telephone service (except changing a number) but you may need to pay a fee for changing Internet plans.

If you are on a month-to-month plan, you can contact us anytime you want to cancel your plan. To ensure your services are cancelled in a timely manner, we request one week’s notice prior to the desired cancellation date.

30 days risk-free trial only applies on “purchasing modem” option. (Or other special promotion, please consult from customer service representative when submiting an order). Within the first 7 days of the service, if you cancel the plan, you get refunded on the modem fee & service fee. However, for any installation fee/modem shipping fee, if incurred, cannot be refunded.

By default, we use Canada Post expedited service to ship your modem. Our standard shipping rate is $9,90+tax. The average delivery time for our standard Canada Post Expedited shipping is 3-5 business days. Canada Post will deliver a notice card advising when and where (usually your nearest post office) the modem can be picked up from. It will not be shipped directly to your home.

No, they cannot. Dolitelecom provides third party internet access. This means that we make use of the incumbent providers’ (Bell and Videotron) wiring to your home and in turn must use their installation technicians. As a result of this, it is not possible to supply the technician with your hardware. It must be shipped to the post office that serves your address or picked up from our main office.