Your Internet Plan 400 mbps cable
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New installation fee $50
Transfer fee $25
Activation fee $45
An agent will contact you to set the installation schedule that suits you.
If you already have the internet, please choose Transfer, if not choose New installation
All plans required a one-time activation fee of $45
Start your customized plan 400 mbps
Plan fee $95.95/month
Modem Rental fee $4.95/month
Router Rental fee $4.95/month
Chat With an Agent
Enjoy the power of our customer service through live chat.
Need to Pay a Bill? Have a Billing Question?
Do not worry, write to us or call us we will take care.
Frequently Asked Questions
How do I order a Dolitelecom plan?
Can I change my services?
Yes, your new services will begin the following month. It’s free to change telephone service (except changing a number) but you may need to pay a fee for changing Internet plans.
How can I cancel my plan?
If you are on a month-to-month plan, you can contact us anytime you want to cancel your plan. To ensure your services are cancelled in a timely manner, we request one week’s notice prior to the desired cancellation date.
What is 30 days risk-free trial?
30 days risk-free trial only applies on “purchasing modem” option. (Or other special promotion, please consult from our Customer Service Representative when submit order.)Within the first 7 days of the service, if customer cancels the plan, customer can have the modem charge and service charge fully refunded. However, for any installation fee/ modem shipping fee, if incurred, cannot be refunded.
What are my shipping options?
By default, we use Canada Post expedited service to ship your modem. Our standard shipping rate is $9,90 + tax(Canada Post Expedited). The average delivery time for our standard Canada Post Expedited shipping is 3-5 business days. Canada Post will deliver a notice card advising when and where (usually your nearest post office) the modem can be picked up from. It will not be shipped directly to your home.
Can the installation technician bring my router and modem?
No, they cannot. Dolitelecom provides third party internet access. This means that we make use of the incumbent providers’ (Bell and Videotron) wiring to your home and in turn must use their installation technicians. As a result of this, it is not possible to supply the technician with your hardware. It must be shipped to the post office that serves your address or picked up from our main office.
Get In Touch
Still have concerns? Would you want more information about Dolitelecom offers?
Feel free to get in touch, it is our great pleasure to answer your questions.
Dolitelecom is an Internet and Telephony provider. We strive to provide the best service to our current and future customers. We promise you a reliable service, good quality hardware and consistent billing. That is our recipe for a stable & firm service, and eventually happy customers.
1805 Rue Sauvé O suite 215, Montreal, Quebec H4N 3B8 Canada