Your Doli Basic Phone + Basic 911
*Basic 911: 9-1-1 policy is crucial. It describes restrictions on emergency services, including the need to verify and update your address. If you change your IP PHONE service to a new address, please update your address. If there is an emergency call, 9-1-1 workers will be deployed to the address you have on the phone!
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Frequently Asked Questions
How do I order a Dolitelecom plan?
The best and fastest way to order any of our services is through our website. You can also contact us, by phone, email or our social media channels, if you prefer to place your order through one of our representatives.
Can I change my services?
Yes, your new services will begin the following month. It’s free to change telephone service (except changing a number) but you may need to pay a fee for changing Internet plans.
How can I cancel my plan?
If you are on a month-to-month plan, you can contact us anytime you want to cancel your plan. To ensure your services are cancelled in a timely manner, we request one week’s notice prior to the desired cancellation date.
What is 30 days risk-free trial?
What are my shipping options?
Can the installation technician bring my router and modem?
No, they cannot. Dolitelecom provides third party internet access. This means that we make use of the incumbent providers’ (Bell and Videotron) wiring to your home and in turn must use their installation technicians. As a result of this, it is not possible to supply the technician with your hardware. It must be shipped to the post office that serves your address or picked up from our main office.
Get In Touch
Still have concerns? Would you want more information about Dolitelecom offers?
Feel free to get in touch, it is our great pleasure to answer your questions.
Dolitelecom is an Internet and Telephony provider. We strive to provide the best service to our current and future customers. We promise you a reliable service, good quality hardware and consistent billing. That is our recipe for a stable & firm service, and eventually happy customers.
1805 Rue Sauvé O suite 215, Montreal, Quebec H4N 3B8 Canada